Rental Policies

A 50% deposit is required to reserve your rental order, and the remaining balance is due no later than 2 days before your event. Orders booked within 2 days of the event must be paid in full when booked.

We accept Zelle, Cash App, Apple Pay, Afterpay, Klarna, and Affirm. Afterpay, Klarna, and Affirm offer installment payment options for eligible customers, subject to the provider’s approval and terms.

All payments are nonrefundable. To request a cancellation, contact Risitas Party Rentals directly at least 48 hours before your event. Eligible cancellations may receive store credit toward a future rental; cancellations made with less than 48 hours’ notice are not eligible for store credit. Store credit is valid for 12 months.

Orders are only confirmed once the deposit is received.

If your invoice only includes a delivery fee and does not include a setup and/or breakdown fee, your rental items will be delivered curbside or to the agreed drop-off location only.

It is the customer’s responsibility to:

• Set up all tables, chairs, and rental items.
• Have all items cleaned and stacked/organized in one location for pickup at the scheduled time.
• Failure to have items ready may result in additional fees or delays in pickup.
• If you would like us to set up or break down your rentals, please let us know in advance so we can include this service on your invoice.

• Any damaged, broken, or missing items will be billed to the customer at replacement cost.
• Please avoid placing furniture or linens on wet, muddy, or unprotected surfaces.

• 1 change to your order is allowed at no extra cost.
• Any additional changes may have a fee, depending on the order.
• All changes must be made by text, email, or phone call.
• No changes are guaranteed within 72 hours of your event.

At Risitas Party Rentals, we understand that weather can be unpredictable. However, all rentals are considered final regardless of weather conditions. Please review our weather policy below:

• We do not offer refunds due to weather-related cancellations.
• Customers are responsible for planning ahead by reserving tents, canopies, or other coverings.
• If severe weather is expected and you choose to reschedule, we may offer store credit with at least 48 hours’ notice, based on availability.
• We appreciate your understanding and encourage you to be weather-prepared for your special event!